Refund Policy

Last Updated: October 8, 2025

Welcome to Bulk Media (hereinafter referred to as "we" or "this website"). This Refund Policy outlines our policies regarding credit purchases and refunds. Please read carefully.

1. General Refund Policy

1.1 Basic Principles

  • Purchased credits are generally non-refundable
  • Once an activation code is activated, service delivery is considered to have commenced
  • Consumed credits cannot be refunded
  • We value user experience and will handle refund requests reasonably on a case-by-case basis

1.2 Scope

This refund policy applies to:

  • All activation codes and credits purchased through this website
  • Transactions completed through the Creem payment system

2. Non-Refundable Situations

We cannot provide refunds in the following situations:

2.1 Normal Usage

  • ✗ User changed their mind or no longer needs the service
  • ✗ User failed to use all credits within the validity period
  • ✗ User is dissatisfied with feature results (but features work normally)

2.2 Violation of Terms

  • ✗ Service used in violation of Terms of Service
  • ✗ Abuse or malicious use of service

2.3 Other Situations

  • ✗ More than 7 days after purchase

3. Refund Eligible Situations

You may request a refund in the following situations, subject to review:

3.1 Technical Issues

  • ✓ Service persistently unavailable (not due to user's network or device)
  • ✓ Serious technical failures preventing normal feature usage
  • ✓ Activation code cannot be activated properly (not due to input error)

3.2 Payment Issues

  • ✓ Duplicate payment (same order charged multiple times)
  • ✓ Incorrect payment amount (actual charge doesn't match order)
  • ✓ Unauthorized payment transaction

3.3 Special Circumstances

  • ✓ Service cannot be provided due to our error
  • ✓ Product description significantly differs from actual features

4. Refund Request Process

If you qualify for a refund, please follow these steps:

4.1 Submit Request

Contact us via email:

Please include:

  1. Your order number or activation code
  2. Purchase date and amount
  3. Detailed explanation of refund reason
  4. Relevant screenshots or evidence (if applicable)
  5. Contact information

4.2 Review Process

  1. Receipt: We will confirm receipt of your request within 1 business day
  2. Review: We will review and respond to your request within 2-3 business days
  3. Additional Info: We may request additional information if needed
  4. Decision: We will notify you of the review result via email

4.3 Refund Processing

If refund is approved:

  • Refund will be returned to original payment method
  • Processing time: 3-5 business days
  • Actual receipt time depends on payment channel

If refund is declined:

  • We will explain the reason for denial
  • You may provide additional evidence to reapply
  • Or contact support for alternative solutions

5. Refund Options

We will process refunds according to the following options:

5.1 Prorated Refunds

  • For subscription plans, if service is interrupted during validity period, we will refund based on remaining time
  • For one-time credit packages, we will refund based on remaining credits

5.2 Credit Compensation

As an alternative to refunds, we may offer:

  • Additional credit compensation
  • Extended activation code validity
  • Free upgrade to higher plan

6. Dispute Resolution

6.1 Negotiated Settlement

If you're dissatisfied with a refund decision:

  1. First communicate with us via email
  2. We will seriously consider your feedback
  3. Both parties will negotiate to find a reasonable solution

6.2 Complaint Channels

If negotiation fails:

  • You may file a complaint with the payment platform
  • Or seek help from consumer protection organizations
  • Or pursue legal remedies

7. Fraud Prevention

To protect all users' interests:

  • We reserve the right to deny suspicious refund requests
  • Multiple malicious refund attempts may result in account suspension
  • We maintain records of all refund requests and processing

8. Policy Updates

8.1 Change Notification

  • We may update this refund policy from time to time
  • Major changes will be announced on the website
  • We recommend reviewing this policy regularly

8.2 Effective Date

  • This policy is effective from the publication date
  • Updated policies only apply to purchases made after updates

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

  • Email: [email protected]
  • Website: https://bulkmedia.online
  • Business Hours: Monday-Friday 9:00-18:00 (Beijing Time)

We commit to:

  • ✓ Take every refund request seriously
  • ✓ Handle all requests fairly and justly
  • ✓ Respond to user concerns promptly
  • ✓ Continuously improve our service quality

Important Notice: This Refund Policy supplements the Terms of Service. Please also read our Terms of Service and Privacy Policy. In case of conflict, the Terms of Service shall prevail.

Thank you for using Bulk Media!